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FAQs

Order Fulfillment & Modifications

How soon will my items be shipped?

Order checkouts of in stock items before 12pm will ship the same day or after 12pm will be shipped the next day. Delivery times will depend on carrier and season.

Do you have a pickup location?

Pickup location is Flite Craft Model Company at 1595 Victoria St North, Kitchener, Ontario.

How do I modify my order?

Customers can request changes to their online orders within 24 hours of placing the order. Changes may include adding or removing items, updating shipping information, or canceling the order.

How do I contact customer service?

To request changes, please contact our customer service at [Customer Service at (519) 742-7141 ] as soon as possible. Our team will assist you in making the necessary adjustments.

What is the purchase policy on RC cars?

Upon the purchase of an RC car from us, customers are entitled to a complimentary follow-up vehicle tune-up, including a comprehensive check-over service. This offer ensures that your newly acquired RC car continues to perform optimally and provides an opportunity for any adjustments or fine-tuning that may be necessary. To avail this service, customers can schedule their free tune-up within [30 days] from the date of purchase. Our aim is to enhance your RC car experience and maintain the longevity of your investment.

What is your cancellation policy?

Orders can be canceled within 24 hours of placement. If the order has already been processed, cancellation may not be possible. In such cases, refer to our return policy for further assistance.

What if an item goes out of stock after I've placed my order?

If an item becomes unavailable after your order is placed, we will notify you promptly. You may choose to replace the item with an alternative, wait for restocking, or receive a refund for the unavailable item.

What if I need to change my shipping address?

Ensure that the shipping address is accurate at the time of order placement. Contact customer service immediately if there is a need to update the shipping address.

How do I get support for online orders?

For any issues or inquiries related to online orders, contact our dedicated online order support team using the form below.

Can these policies change?

We reserve the right to modify this online order changes policy. Any changes will be communicated through our website or email notifications.

Thank you for choosing Flite Craft Model Company. We appreciate your understanding and cooperation regarding online order adjustments.

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FAQs

Returns & Refunds

Do you accept returns or exchanges?

We gladly accept returns and exchanges within 30 days of the purchase date with the original receipt. Items must be in unused and resalable condition, with all original packaging.

How do I get a refund for returns?

Refunds will be issued in the original form of payment. If the purchase was made with a credit card, the refund will be credited to the same card.

How do I get a refund if I change my order?

Refunds for order changes, including cancellations, will be processed in the original form of payment. Please allow a reasonable processing time for the refund to reflect in your account.

Are any items non-refundable?

Certain items, such as opened software, batteries, electronic devises, custom orders, and clearance items, are non-returnable unless they are defective.

What do I do if my item is defective or damaged?

If you receive a defective or damaged item, please contact us within 7 days of receiving the product. We will provide instructions on returning the item and offer a replacement or refund.

What is the return process?

To initiate a return or exchange, please visit our store with the original receipt. If you're unable to visit the store, contact our customer service at [Customer Service Email/Phone] for further assistance.

What is a restocking fee?

A restocking fee may apply for certain returns. This fee will be communicated to you during the return process.

How can I return a gift?

Gift recipients are eligible for exchanges or store credit within the 30-day period with a gift receipt.

How do I return an item that I purchased online?

For items purchased online, follow the return instructions provided with your order. Return shipping costs are the responsibility of the customer unless the return is due to our error.

Can these returns and refund policies change?

We reserve the right to update or modify this return policy at any time. Any changes will be communicated through our website or in-store.

Thank you for shopping at Flite Craft Model Company! We appreciate your understanding and cooperation with our return policy.

Contact Us

For questions about your order, please complete the form below or call (519) 742-7141